🛍️ Refund & Return Policy – Moment Weavers

We take great pride in creating personalised gifts made just for you. Since each product is custom-made, our refund and return policy is designed to protect both our customers and our craftsmanship.

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🔁 Returns & Exchanges

Because our products are made to order and personalised, we do not accept returns or exchanges unless the item:

• Arrives damaged

• Has wrong customisation (name/text/image)

• Is defective
  
  

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💰 Refund Eligibility

You are eligible for a refund or replacement if:

• You report the issue within 48 hours of delivery

• You provide clear photos of the product showing the damage or error

• The issue is due to our fault (printing error, wrong product sent, damaged during shipping)

Note: Colour variations or minor size differences may occur and are not considered defects.

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❌ No Refunds Will Be Issued If:

• You provided incorrect customisation details during the order

• You changed your mind after placing the order

• The item is returned without prior approval

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📦 Return Instructions (If Approved)

If your refund is approved:

1. Our team will guide you through the return process

2. Items must be unused and in original packaging

3. Return shipping charges may apply

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🕒 Refund Processing Time

Refunds (if applicable) will be processed within 5–7 working days via the original payment method.

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📩 Contact Us

If you face any issues, please email us at support@momentweavers.com with your order ID and photos of the issue.