🚫 Cancellation Policy – Moment Weavers

At Moment Weavers, each product is crafted specially for you with personalisation that begins shortly after your order is placed. As a result, our cancellation policy is designed to reflect the custom nature of our offerings.

🔹 Order Cancellation Window

• Orders can only be cancelled within 1 hour of placing the order, provided production has not started.

• After this period, we cannot accept cancellations as customisation and processing may already be underway.
  
  

🔹 Non-Cancellable Orders

• Customised or personalised products (e.g., mugs with names, photos, messages) cannot be cancelled once they enter the production phase.

• Orders placed during sales, special promotions, or with express delivery are not eligible for cancellation.
  
  

🔹 How to Request Cancellation

To request a cancellation (within the valid timeframe), please contact us immediately:

• www.momentweavers.com , My orders

• 📧 Email: support@momentweavers.com

• 📱 WhatsApp: +91-8595000897
  Include your order ID and reason for cancellation.
  
  

🔹 Refunds for Cancelled Orders

• If your cancellation request is approved, the amount will be refunded to your original payment method within 5–7 business days.

• For prepaid orders, transaction charges (if any) may be deducted from the refund amount.
  
  

📝 Note:

We strive to begin processing orders quickly to ensure timely delivery. Please review your customisation details carefully before confirming your order.